Refund Policy

At choruivatie, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds, cancellations, and reassignment of bookings are handled for picnic, travel, and related services.

By booking our services, you agree to the terms outlined in this Refund Policy.

1. Booking Confirmation

All bookings are confirmed only after successful payment.
Once confirmed, booking details will be shared through email, message, or website notification.

2. Group Picnic Cancellation Policy

Some picnic packages require a minimum number of participants to form a group.
If a group picnic cannot be created or is canceled due to insufficient participants or operational reasons, choruivatie reserves the right to cancel the booking.

Refund or Reassignment Options

In such cases, customers will be offered:

A full refund, or
Reassignment to another available picnic group or date

The choice between refund or reassignment will be entirely as per the customer’s preference.
Full refunds will be processed within 2–3 working days to the original payment method.

3. User-Initiated Cancellations

Refund eligibility for user-initiated cancellations depends on the specific picnic package or service.
Any cancellation charges or refund timelines will be clearly communicated at the time of booking.
Certain bookings may be non-refundable, which will be mentioned in advance.

4. No-Show Policy

If a customer fails to arrive or participate in the picnic or service without prior cancellation, the booking will be treated as a no-show.
No-shows are generally not eligible for refunds, unless otherwise stated.

5. Payment Refund Method

Refunds are processed using the original payment method.
Processing time may vary depending on the payment gateway, bank, or financial institution.
choruivatie is not responsible for delays caused by banks or payment providers.

6. Partial Refunds

Partial refunds may be applicable in certain cases, such as partial service usage or special circumstances.
Eligibility for partial refunds is determined on a case-by-case basis.

7. Service Changes & Interruptions

In the event of service changes due to weather conditions, safety concerns, government restrictions, or unforeseen circumstances, may offer:
- A rescheduled date, or
- A suitable alternative service, or
- A refund, depending on the situation.

8. Fraudulent or Misuse Activity

Refunds will not be provided if a booking is found to involve fraudulent activity, misuse of services, or violation of our Terms of Service.

9. Policy Updates

Reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding refunds or cancellations, please contact us through the website.